FAQs
Answers to the questions we hear most often. If you don't see yours here, please reach out — we're happy to help.
Orders & Shipping
When will my order ship?
Orders placed before 12:00 PM ET Monday through Friday typically ship the same business day. Orders placed on weekends or holidays ship the next business day. You'll receive a confirmation email with tracking as soon as your order is on its way.
How long does delivery take?
Standard shipping within the U.S. arrives in 3–5 business days. Expedited options are available at checkout. International delivery times vary by destination — see our Returns & Shipping page for details.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any duties, taxes, or customs fees required by their country.
Can I change or cancel my order?
We move quickly, so please email us within one hour of placing your order if you need to make changes. Once an order has shipped, we can't modify it — but you're welcome to return it following our return policy.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unaltered pieces in original packaging within 30 days of delivery. Final sale and personalized items are not eligible for return. Full details on our Returns & Shipping page.
How do I start a return?
Email us with your order number and we'll send you a prepaid return label and instructions.
Products & Materials
What metals do you use?
Our fine jewelry is crafted in solid 14k and 18k gold, sterling silver, and gold vermeil. Every piece is clearly labeled with its material on the product page.
Are your pieces nickel-free?
Yes. All of our jewelry is hypoallergenic and free from nickel, lead, and cadmium.
Where is your jewelry made?
Our pieces are designed in-house and produced by a small network of trusted ateliers. We work directly with our makers and visit our workshops regularly.
Can I get a piece resized?
Many of our rings can be resized. Reach out with your order details and we'll let you know what's possible and share the cost.
Care & Repairs
How should I care for my jewelry?
See our full Jewelry Care guide for tips on cleaning, storage, and day-to-day wear.
Can you repair my jewelry?
We offer repair services on pieces purchased from us. Contact us with photos and a description of the issue and we'll walk you through the process.
Gift Options
Do you offer gift wrapping?
Every order arrives in our signature packaging, ready to give. For an additional personal touch, select "Add gift note" at checkout and we'll include a handwritten card.
Do you sell gift cards?
Yes — digital gift cards are available in any denomination and delivered instantly by email. Find them here.