Returns & Shipping

Shipping

We ship worldwide from our studio. All orders are processed and shipped Monday through Friday, excluding holidays.

Processing time: Orders placed before 12:00 PM ET typically ship the same business day. Orders placed after the cutoff, on weekends, or on holidays will ship the next business day. Custom and made-to-order pieces may require additional lead time — see the product page for details.

Domestic shipping (United States)

  • Standard (3–5 business days): Complimentary on orders over $150. Flat rate of $8 on orders under $150.
  • Expedited (2 business days): $20 flat rate.
  • Overnight (1 business day): $40 flat rate.

All U.S. orders ship via insured, trackable carriers. A signature is required for orders over $500.

International shipping

  • Standard international (7–14 business days): Rates calculated at checkout based on destination and order weight.
  • Express international (3–5 business days): Available to most countries. Rates calculated at checkout.

Duties, taxes, and customs fees are the responsibility of the recipient and are not included in shipping charges. Delivery times may vary due to customs processing in your country.

Returns

We want you to love your purchase. If something isn't right, we offer a 30-day return window from the date your order is delivered.

What can be returned

  • Unworn, unaltered items in original condition
  • Pieces returned with all original packaging, tags, and documentation

What cannot be returned

  • Final sale items (clearly marked on the product page)
  • Personalized, engraved, or custom-made pieces
  • Earrings, for hygienic reasons (unless unopened and unworn)
  • Gift cards

How to return

  1. Email us with your order number and the reason for your return.
  2. We'll send you a prepaid return shipping label and instructions within one business day.
  3. Pack your piece securely in its original packaging and drop it off with the carrier listed on your label.
  4. Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days.

Exchanges

We handle exchanges as a return and a new order. Follow the return process above, then place a new order for the item you'd like. This ensures you get the item quickly and at the current price.

Damaged or missing orders

If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date. We'll make it right.

Questions? Visit our FAQs or contact us directly.